![]() An inbound/outbound call record processing system, for processing call records for use with both inbound telephone calls and outbound telephone calls in a telephone call center, said system comprising:at least one outbound call list including a plurality of call records, wherein each of said plurality of call records includes a record identifier and a plurality of data fields a call record index table including a plurality of indexed call records corresponding to said plurality of call records in said at least one outbound call list, wherein each of said plurality of indexed call records includes a record identifier corresponding to said record identifier of one of said plurality of call records in said at least one outbound call list and includes at least one searchable key field a call record finder, responsive to at least one inbound telephone call from a calling party, for receiving identification data associated with said calling party, for searching at least said call record index table for key field data matching said identification data, for obtaining a record identifier of a matching call record having said key field data matching said identification data, and for retrieving said matching call record from said outbound call list and a call record index table creator/updater, for creating said call record index table based on said at least one outbound call list, and for updating said call record index table based on changes to said at least one outbound call list. An inbound/outbound call record processing system, for processing call records for use with both inbound telephone calls and outbound telephone calls in a telephone call center, said system comprising:at least one outbound call list including a plurality of call records, wherein each of said plurality of call records includes a record identifier and a plurality of data fields a call record index table including a plurality of indexed call records corresponding to said plurality of call records in said at least one outbound call list, wherein each of. The outbound call lists can then be updated based upon the call records in the call record update table.ġ. The call record processing system also includes a call record updater that stores updated call records and new call records generated as a result of inbound telephone calls in a call record update table, which is also searchable by the call record finder. When a matching outbound call record is used for an inbound telephone call, the call record is listed in an exclusion list, excluding the matching call record from being called and processed as an outbound telephone call. If no records are found by searching for the telephone number, a search can be made based upon requested information provided by the calling party. One way of finding matching outbound call records is by receiving and automatically identifying a telephone number associated with the inbound telephone call and searching for an indexed call record having a searchable key field that matches the telephone number. ![]() ![]() The call record processing system includes a call record finder that finds outbound call records that match an inbound telephone call, for example, by searching a call record index table including a plurality of indexed call records corresponding to a plurality of outbound call records in one or more outbound call lists. One way of finding matching outbound call records is by receiving and automatically identifying a telephon.Īn inbound/outbound call record processing system and method processes outbound call records for use with inbound telephone calls. An inbound/outbound call record processing system and method processes outbound call records for use with inbound telephone calls.
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